Customer Service, Shipping & ReturnsPlease contact us during regular business hours (Monday – Thursday, 8:00 am to 5:00 pm Pacific Time). We respond to all inquiries within one to two business days.
by email: info@earthessentials.com
by phone: 1.800.347.5211
by fax: 1.805.684.4590
by mail: P.O. Box 40339, Santa Barbara, CA 93140
Payment Options:
We accept payment by Visa, MasterCard, American Express or Discover Card. Your secure credit card payment will be charged at the time of purchase. You may also order by mail using a personal check or Money Order. Sorry, we cannot accept COD orders.
Standard Shipping Information
Orders are processed within 48 hours of receipt, except those placed during weekends or holidays. Our offices are open Monday – Thursday from 8:00 am to 5:00 pm Pacific Time. Orders placed on a Friday will be processed the following Monday.
Orders are shipped via UPS Ground, except orders to P.O. Boxes, Alaska and Hawaii which are sent via US Mail. Standard UPS Ground delivery time is 7 to14 days from the time your order is processed. For faster delivery options, please call us.
We are happy to ship your order within the United States. We are unable to ship to APO/AP Military Addresses. Note that we do not ship Internationally.
US STANDARD SHIPPING RATES
| If your Order is: |
Shipping Cost |
| $0.00 - $34.99 |
$7.50 |
| $35.00 - $59.99 |
$8.50 |
| $60.00 - $74.99 |
$9.50 |
| $75.00 & up |
Free Shipping |
Free Shipping on Orders of $75 or More
We are pleased to offer free shipping on orders of $75.00 or more. Shipping charges will be automatically deducted at the checkout process.
At this time, we can only ship to one address per order. If you would like to ship products to two different addresses, please place two separate orders.
Returns and Exchanges:
If for any reason you are not completely satisfied with your purchase, simply return the product to us within 30 days for a full refund or exchange. Please call us for a Return Authorization number.
If you would like to make an exchange, we can suggest a product that better meets your needs. Please contact us at info@earthessentials.com or 1.800.347.5211 and someone will be happy to assist you.
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